Refund policy

Refund & Return Policy

At Legavio, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase or order confirmation

How to Start a Return

To initiate a return, please contact us at:

Email: support@legavio.in

Once your return request is approved, we will provide instructions on how and where to send your item.

Please note that returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

To claim a replacement or return for a damaged, defective, missing, or incorrect item, customers must provide:

A clear and uninterrupted unboxing video starting before the package is opened.
The shipping label and package must be clearly visible in the video.
The issue with the product must be clearly shown in the same video.

Claims for damaged, defective, missing, or incorrect items submitted without a valid unboxing video will not be accepted.

Any damage caused after delivery, misuse, improper handling, normal wear and tear, or accidental damage is not eligible for return, replacement, or refund.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@legavio.in with the unboxing video and supporting photos. Our team will review the claim and provide an appropriate resolution if approved.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods
Personalized or custom-made products
Personal care and hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards

If you are unsure whether your item qualifies for a return, please contact us before placing a return request.

Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different item, please return the original product (if eligible) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks, payment gateways, and card issuers may require additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@legavio.in.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact: